Frequently Asked Questions
Payment
Our site offers several different options for accepting payments. We accept both online and off-line payment methods, with online being our most preferred method of payment for faster processing of purchase.
Credit Card
When you select this payment method list you will be required to enter the Name on Card, select the Credit Card Type, enter the Credit Card Number, and select the Expiration Date. Once these details have been checked the transaction is then processed and completed. We accept the following credit cards: Mastercard and Visa and AMEX.
eWAY
eWAY’s secure online payment gateway makes it easy and hassle free for you to pay via credit card through our website. Securely processing credit card payments for 25,000+ Aussie merchants. Visa, Master Card & American Express are accepted.
Direct Deposit
When you select this method of payment you can make a payment directly to our bank account by direct credit. Goods are shipped once payment has been received and verified.
PayPal
When you select this method of payment you will be automatically directed to PayPal where you can make your payment. Goods are shipped once payment has been received and verified.
zipPay
Buy now. Pay later and Interest free. The smarter way to pay online and in-store. How it works.
GST
All prices quoted on this site are inclusive of a goods and service tax called GST which is a 10% consumer sales tax levied required by the Australian Government. GST is payable on all orders delivered in Australia. There is no GST on water, GST is not payable if the goods are sent overseas.
Return Policy
100% Guaranteed No Fuss Returns. We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with your purchase it may be exchanged for another purchase or we can simply process a refund.
Higher value gifts may be substituted with payment of the difference. Please return the unwanted gift to our head office 30 Fabio Court, Campbellfield VICTORIA 3061 Australia within one week of purchase. Returned goods must be unused and in resalable condition. Refunds less shipping cost will be processed once goods are returned
RETURN ADDRESS:
Saka Water
30 Fabio Court, Campbellfield VICTORIA 3061
Shipping and Delivery Information
All items are shipped via Couriers Please. Delivery prices are calculated automatically based on weight and delivery location. You can get a shipping estimate from the shopping cart prior to placing the order. Orders are posted within 1 business day when in stock and delivered within 2 to 7 days in Metro areas.
If items are unavailable at time of delivery the customer will be notified via phone or email. Multiple shipping address can be used from the one cart!
Incase of a missed delivery, a card is placed in your letterbox to arrange for 1 re delivery.
Tracking number is emailed to you.
Every effort is made to securely pack your goods to ensure they arrive in good order.
Ordering
Our one page checkout process makes ordering online simple and easy. You are prompted on each step and each option as you go. If you have a special request or prefer to place your order by phone we can manually process your order by calling (03) 9357 1777 during business hours. A separate invoice will be emailed to you for each order placed.
Problem ordering -
For ordering issues send an email to info@sakawater.com.au, state 'Urgent Ordering Problem' in the subject header of your message. We will get back as soon as possible during business hours.